To improve your skill using KitchenDraw or MobiScript, to obtain help with large, tricky projects, or to solve a configuration problem on your system, you can now call upon the remote services provided by one of our training partners.

For such service to be technically possible, you need BOTH an Internet connection (preferably high-speed) AND a telephone line next to your computer.

This being available, to obtain a remote service session you must:

1. Have sufficient service minutes available, or buy them if insufficient;
2. Contact us for a "Service Appointment";
3. Launch the session at the time of the planned "Service Appointment".

Purchasing Service Hours
You can purchase 1, 2 or 4 service hours at a time.
One service hour costs €75 before tax.
Service hours are purchased just like hours of use.
For further information, please Click Here.

Making a "Service Appointment"
To make a "Service Appointment", please send us an e-mail at the following address:  support@kitchendraw.com.

Your message should mention:

• Your Client Number;
• The subject you would like treated;
• At least 3 possible appointments (with date and GMT);
• Probable service duration;
• The language to be used;
• The name of the requested training partner, if known.

We answer you per e-mail, giving you:

• The appointment (date and GMT);
• The telephone number to dial;
• The name of our training partner.

Launching the Service
At the date and time of the "Service Appointment", you must:

1. Connect to the Internet.
2. Start up KitchenDraw.
3. Select the "? | Remote control" command.
   A small red window bearing the name "NetWiever" is displayed, and the "NetViewer Client Login" dialog box opens.
4. Dial the telephone number given in our e-mail.
   This allows our training partner to give you a session number.
5. Enter your session number inside the "Session Number" field of the "NetViewer Client Login" dialog box, then click on the "OK" button or press "ENTER".

After the service is over, you are sent an e-mail listing, among other things, the starting time of the service, its duration and the number of service minutes you have remaining.